SlushTails

If your product does not arrive I will offer you a replacement or refund. They are all posted out tracked so I keep an eye out on this on my side too. Please note all packages are posted 48hr Guaranteed Delivery with Parcel-force - please give an extra 24hours for postage during busy seasons for example Christmas. 

If your bottles are smashed or cracked I will send out a replacement permitting you have sufficient evidence and photos that the products arrived smashed or cracked.

PLEASE NOTE - All drinks contain fresh produce so have drink by dates - so do not order 1 month in advance without putting a note as I will post it and then it will go off before the desired date. This will be written on the label of the bottle. The drinks differ in ranges from needing to be consumed within 2 days to 7 days which can be found on the product page itself. If you order too early I will not be issuing a refund or return. 

No other reasons qualify for a refund or replacement.

If you would like your product to arrive by a certain date, make sure you add a note or send me a message so I can meet your deadlines.

I aim to deliver/post within 2 days - during busier seasons such as Christmas this will be posted within 4 days. Please note Christmas time will be very busy so make sure you order in advance to secure your chance of a hamper as I may put have to put limited stock on. 

Postage Option - Each bottle is wrapped in bubble wrap, packed into double walled box and stuffed with paper or more bubble wrap. As the bottles are glass bottles there is a chance of smashing in which I will send out a next day replacement. If the bottle smashes make sure you take photographs of the smashed bottle in the state that it arrived at your doorstep to qualify for the replacement. Each parcel is sent via Parcel-force 48hours guaranteed delivery. 

Sale of alcohol - I adopt a Challenge 25 policy, any person who appears to be 25 years of age or under will be physically checked for ID when the parcel is delivered. The only acceptable forms of identification are a passport, a photo style driving licence or a PASS logo ID card. This will be checked for by myself or the courier. 

In the event adequate ID cannot be shown the order will be cancelled and no refund given.

I am not accountable for courier delays.
 

I always keep an eye on the courier page upon booking the dleivery to see if there are any delays taking place. I then see if there is an alternative courier with less risks of delays - if this is the case the courier mentioned upon shipping might change to a better suited courier.

I keep an eye on tracking and if there are any delays or issues I will be in touch with updates for you once I hear this from the couriers. Please understand this element is completely out of my hands but I do my very best to ensure the process is smooth sailing and try to solve any issues that I can with the postal process. 

Random Selection - I will post out a random Classic Cocktail to you each month. I will not send the same cocktail out to you until you have gone through all of the classic cocktails! You can then switch subscription packages to my other menus - all of your subscriptions can be found within your account.